TMSworld Marketing

January 2021

In the January 2021 Newsletter
A Proposal to Deliver 'Technology in Government' Excellence

In this newsletter we'll explore how the federal government can strengthen its own internal operations by leveraging innovation and technology lessons.

The Innovation Vision

The Biden vision is to make America the global innovation leader through steps such as:

	Lead the world again in innovation by investing $300B in R&D.
	Increase federal support for municipal broadband.
	Fund clean energy R&D and prioritize carbon capture, utilization, and storage technology.
	Insure proper technology for national cybersecurity and Health IT.
	Direct entrepreneurial and commerce competitiveness.

We've already seen important actions in Biden's first days to honor science and appoint credible leaders for important technology roles.

Furthermore, discussions are underway to address ways to improve U.S. overall competitiveness. These include: valuing and funding high-speed Internet access for all; supporting Made in America 5G communications and critical infrastructure technologies; allowing international STEM students to more easily study and get work visas in the U.S.; encouraging, expanding, innovating, and enforcing Buy American; protecting our intellectual property from international pirates; and many more.

However, federal government must strengthen its own internal operations by leveraging innovation and technology. Here is a proposal which builds on some good work already underway.

Five-Pronged Proposal for 'Technology in Government' Excellence

1. DRIVE A CULTURE OF INNOVATIVE GOVERNMENT

Innovation must be nurtured and implemented. Innovation will positively impact public, as well as private, sector organizations and help build a stronger and more competitive nation. Innovation delivers extraordinary results! The 'Pursuit of Passionate Purpose' approach has proven to deliver innovative IT transformation for the State of Colorado and many other organizations. Here's how.

	Find passion. The intersection of values and talents describes Passion. Discern innovation as a core value. Include innovation in our envisioned future, as Biden has done. Bring along on our journey the proper people who can support innovation.
	Establish a passionate purpose of customer delight by striving to meet and exceed customers' expectations. Define who the customer is. Build customer satisfaction. Then work to improve the user experience (UX) or customer experience (CX).
	Pursue the purpose with all your heart and soul persistently until you make progress. Establish a plan. The mantra must be "Focus, Finish, and Fly." Less is more.
	Assess progress. Define the right measure of success. Is it the number of innovations brought to market that deliver a positive Return on Investment. Is it the speed of delivering these innovations coupled with quality? Define and track it. Reward progress, regroup, and continue the pursuit by reaffirming passion in the first step.

2. COLLABORATE AMONG AGENCIES FOR CYBERSECURITY AND INFORMATION TECHNOLOGY TRANSFORMATION

	Get the many agencies working together to set common goals, prioritize initiatives, establish policies, and enforce universal standards. Move from a federated model, where each agency operates independently, to more of a hybrid operating model, incorporating shared governance and economies of scale from appropriate centralized IT transformation.
	Reignite the Federal CIO Council. Expand the CIO collaboration to include CIOs of smaller agencies and departments.
	Collaborate between federal CIOs, state CIOs, and local CIOs. Involve NASCIO and other key organizations.

3. BUILD BACK TALENT

	Focus on replenishing talent. During the prior administration, many technology experts left and were not replaced. People are the most important asset.
	Build back the Office of Science of Technology Policy, the Office of the Federal CIO, as well as more expertise in the agencies.
	Hire, fund, and empower Customer Experience Officers.
	Stress diversity with more women and people of color.

4. FOCUS ON PROMISING TECHNOLOGIES THAT ARE EMERGING NOW

GE's Global Innovation Barometer and Insights find that 95 percent of respondents say innovation is the primary way to make a nation's economy more competitive. The findings show that most leaders realize that unless they disrupt, they will be disrupted.

	Explore new technologies that can provide breakthroughs in attaining government objectives and improving security. Study trends of emerging technologies that have great potential to transform. Surveys of top CIOs prioritized cybersecurity and risk management platforms; digital government frameworks with mobility, artificial intelligence (AI), and accessibility; cloud strategy; customer relationship management; data management and analytics, and more. Launch pilot programs and experiment. Succeed fast or fail fast.
	Allocate budget for novel solutions and emerging technologies. Use an agile budgeting and development approach, yet include 'divide and conquer' project methodologies that can deliver valuable outcomes.
	Modernize legacy platforms and applications to enhance capabilities, reduce costs, simplify support, and improve user experience and performance.
	Stimulate digital transformation within all parts of the federal government and in private sectors. Use new approaches to make it easier and more efficient for people to interface with government. Learn lessons from the pandemic about turning up new systems and serving users on a fast schedule.

5. BE THE ENTREPRENEUR

An entrepreneur organizes, manages, and assumes the risks of a business or enterprise. Entrepreneurs, in the purest sense, are those who identify a need — any need — and fill it. Phil Weiser, State of Colorado Attorney General, says "a core failing of today's administrative state... is the lack of imagination as to how agencies should operate. In reality, however, effective administration depends on entrepreneurial leadership that spearheads policy experimentation and trial-and-error problem-solving, including the development of regulatory programs that use non-traditional tools." We need to:

	Build into the federal IT culture the permission to imagine, experiment, and incubate.
	Support and fund government technology incubators.
	Hire proven entrepreneurs and train internal leaders to take on their winning traits.
	Pursue strategic partnerships with entrepreneurial ventures, including public / private partnerships like the one that delivered the U.S. Digital Service.

Conclusion

There is a need to focus in order to achieve the vision of American as the global innovation leader. Five focus areas to build back better technology in government include: drive a culture of Innovative Government, collaborate at the federal, state, and local areas on cybersecurity and IT Transformation, replenish talent, focus on technologies of the future now, and be the entrepreneur. Let's play and have fun with technology. Let our creativity and imagination flow. As Einstein said, "Imagination is more important than knowledge."

Theresa M. Szczurek, Ph.D.
C-Level Global Executive, Corporate Director, and Colorado CIO of the Year

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Theresa M. Szczurek, Ph.D.

Technology and Management Solutions

303.443.8674 Phone
303.496.0088 Fax
tms@tmsworld.com
www.tmsworld.com

www.pursuitof
passionatepurpose.com

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